Privacy Policy

This Privacy Policy explains how PlanSurg LLC ("PlanSurg," "we," "us," or "our") collects, uses, discloses, and protects information through plansurg.com and related public website pages.

Information we collect

Information you provide

When you submit the contact form, we collect your name, organization, professional role, work email address, inquiry type, and the message you choose to provide. Please provide only the information needed for a general professional or commercial inquiry.

Information collected automatically

Our hosting provider may process technical information needed to deliver and protect the website, such as IP address, browser and device information, access time, requested pages, and security logs. When Google Analytics is enabled, it may collect information about visits and interactions, including device, browser, approximate location, referral source, and page activity through cookies or similar technologies.

How we use information

• respond to professional and commercial inquiries;
• evaluate potential services or collaborations;
• operate, secure, troubleshoot, and improve the website;
• understand general website usage and performance;
• maintain business records and comply with legal obligations;
• prevent spam, fraud, misuse, or security incidents.

No patient information or case files

This public website and its contact form are not approved channels for protected health information, patient information, medical images, clinical records, or case files. Do not submit that information here. Submission of the form does not create a provider-patient relationship, establish a client engagement, or constitute case acceptance.

Cookies and analytics

PlanSurg may use essential technologies needed for security and website operation. We also plan to use Google Analytics to understand aggregate website traffic and performance. Where required, analytics will not be activated until you make a consent choice. We do not permit form-field content or knowingly identifiable patient information to be sent to Google Analytics.

Google explains how it uses information from sites that use its services at Google's partner sites notice. More information is available in our Cookie and Analytics Notice.

How we disclose information

We may disclose information to service providers that support website hosting, email delivery, analytics, security, and business administration; when required by law or legal process; to protect rights, safety, and security; or in connection with a merger, acquisition, financing, reorganization, or sale of business assets. Service providers are expected to use information only for the services they provide to us.

PlanSurg does not sell personal information submitted through the contact form and does not use it for third-party targeted advertising.

Retention

We retain inquiry information only as long as reasonably necessary to respond, evaluate a business relationship, maintain appropriate business records, resolve disputes, enforce agreements, and meet legal obligations. Retention may vary depending on whether an inquiry leads to an ongoing business relationship. Information no longer needed is deleted or securely disposed of subject to routine backup cycles and legal requirements.

Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information collected. No internet transmission or storage system can be guaranteed completely secure. Do not send confidential clinical information through the public website or ordinary email.

Your choices and requests

You may ask us to review, correct, or delete information you submitted, subject to applicable law and legitimate recordkeeping needs. You may also change available analytics choices through the website's cookie controls when implemented.

Children

The website is intended for business and professional audiences and is not directed to children under 13. We do not knowingly collect personal information from children through this website.

United States processing

PlanSurg is based in Florida, United States. Information may be processed and stored in the United States by PlanSurg and its service providers.

Changes to this policy

We may update this Privacy Policy to reflect changes in the website, vendors, or legal requirements. The effective date at the top shows the latest revision.

Contact

For privacy questions or requests, contact PlanSurg LLC at contact@plansurg.com.